Welcome to C7Physio HealthCare. By accessing our website, booking appointments, or using our services, you agree to these Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
1.1 Agreement to Terms
By using our services, you acknowledge that:
- ✅ You have read and understood these terms
- ✅ You agree to be bound by these conditions
- ✅ You are legally capable of entering into this agreement
- ✅ You are 18 years or older (or have parental consent)
1.2 Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.
2. Services Offered
2.1 Physiotherapy Services
We provide comprehensive physiotherapy care including:
In-Clinic Physiotherapy- Face-to-face consultations
- Manual therapy and treatments
- Assessment and diagnosis
- Follow-up sessions
- Remote video consultations
- Virtual assessments
- Exercise demonstrations
- Progress monitoring
- Home visit treatments
- Personalized care plans
- Equipment setup assistance
- Convenience-based scheduling
2.2 Service Availability
- Services subject to therapist availability
- Advance booking recommended
- Emergency slots subject to availability
- Operating hours: Monday-Saturday, 9 AM - 7 PM
3. Appointment Booking & Cancellation
3.1 Booking Procedure
- Online: Through our website or mobile app
- Phone: Call +918756700567
- WhatsApp: Send message for booking
- Walk-in: Subject to availability
3.2 Cancellation Policy
| Cancellation Timing | Fee Charged |
|---|---|
| 120+ minutes before | No fee |
| Less than 120 minutes | 50% fee |
| No-show | 50% fee |
| Same-day cancellation | 50% fee |
3.3 Rescheduling
- Free rescheduling if done 120 minutes in advance
- Subject to therapist availability
- Maximum 2 reschedules per booking
- Packages: Reschedule within validity period
3.4 Late Arrivals
- Sessions start on time
- Late arrivals may result in shortened sessions
- No fee adjustment for patient delays
- 15+ minutes late may be considered no-show
4. Payment Terms
4.1 Accepted Payment Methods
We accept the following payment options:
- ✅ UPI: PhonePe, Google Pay, Paytm
- ✅ Credit Cards: Via secure payment links
- ✅ Debit Cards: Via secure payment links
- ✅ Online Banking: Net banking transfers
- ✅ Cash: At clinic (in-person only)
- ❌ Not Accepted: Cheques, Cryptocurrency, Foreign currency
4.2 Payment Schedule
- Single sessions: Payment due at time of service
- Package plans: Full or partial payment upfront
- Home visits: Payment after service completion
- Online sessions: Payment before session starts
4.3 Invoicing
- Digital invoices sent via email
- GST invoice provided for all services
- Payment receipts issued immediately
- Records maintained for 7 years
4.4 Pricing
- Prices subject to change without notice
- Current prices displayed on website
- Package discounts available
- Promotional offers as advertised
5. Refund Policy
5.1 No Refunds Policy
All sales are final. We do not offer refunds or exchanges for:- Completed consultations
- Booked appointments
- Package enrollments
- Treatment programs
5.2 Exceptions (Case-by-Case)
Refunds may be considered for:
- Medical emergencies (with doctor's note)
- Serious illness preventing attendance
- Therapist unavailability
- Service quality issues (reviewed individually)
5.3 Refund Process
- Submit request with documentation
- Review within 10 business days
- Notification of decision
- Refund processed within 15 days (if approved)
Full details: See our Refund Policy page
6. Patient Responsibilities
6.1 Accurate Information
You must provide:
- ✅ Complete medical history
- ✅ Current medications
- ✅ Accurate contact information
- ✅ Emergency contact details
- ✅ Insurance information (if applicable)
6.2 Treatment Compliance
You agree to:
- Follow prescribed treatment plans
- Perform home exercises as instructed
- Attend scheduled follow-ups
- Communicate progress or concerns
- Inform us of any adverse reactions
6.3 Prohibited Conduct
You must NOT:
- ❌ Provide false medical information
- ❌ Miss appointments without notice
- ❌ Abuse or harass staff
- ❌ Record sessions without consent
- ❌ Share login credentials
- ❌ Use services for illegal purposes
6.4 Medical Clearance
- Obtain doctor's approval if required
- Disclose all medical conditions
- Inform us of recent surgeries
- Update us on medication changes
7. Treatment Outcomes & Disclaimers
7.1 Results May Vary
⚠️ Important: Treatment outcomes vary based on:
- Individual health conditions
- Severity of injury/condition
- Patient compliance with treatment
- Lifestyle factors
- Age and overall health
7.2 Patient Compliance Required
Successful treatment depends on:
- Regular attendance
- Following exercise programs
- Lifestyle modifications
- Following therapist instructions
- Attending all scheduled sessions
7.3 Emergency Referral Policy
We will refer you to appropriate medical professionals for:
- Conditions beyond our scope
- Emergency medical situations
- Surgical interventions needed
- Specialist consultations required
7.4 Professional Limitations
- We treat musculoskeletal conditions
- Some conditions require medical clearance
- We work within physiotherapy scope
- We may refuse treatment if not appropriate
8. Intellectual Property Rights
8.1 Ownership
All content on our website and materials are owned by C7Physio HealthCare:
- © Website content and design
- ® Brand name "C7Physio"
- © Treatment protocols and methodologies
- © Exercise guides and videos
- © Educational materials
- © Logos and trademarks
8.2 Restrictions
You may NOT:
- ❌ Copy or reproduce our content
- ❌ Use our brand name without permission
- ❌ Modify or create derivative works
- ❌ Distribute our proprietary materials
- ❌ Reverse engineer our methods
- ❌ Use for commercial purposes
8.3 Permitted Use
You MAY:
- ✅ View website for personal use
- ✅ Use prescribed exercises for your treatment
- ✅ Share your experience (testimonials)
- ✅ Refer others to our services
9. Privacy & Confidentiality
9.1 Medical Records
- We maintain confidential medical records
- Records secured as per privacy laws
- Access restricted to authorized staff
- Patient consent required for sharing
9.2 Data Protection
See our detailed Privacy Policy for:
- Data collection practices
- Usage and sharing policies
- Your privacy rights
- Security measures
9.3 Consent for Marketing
We may use your:
- Anonymized testimonials
- Progress photos (with written consent)
- Case studies (with identity protection)
You can opt-out of marketing communications anytime.
10. Limitation of Liability
10.1 Service Limitations
C7Physio HealthCare is not liable for:
- Outcomes from patient non-compliance
- Conditions outside our professional scope
- Injuries from improper home exercises
- Delays due to circumstances beyond control
- Third-party service failures (online platforms)
10.2 Maximum Liability
Our total liability is limited to the amount paid for the specific service in question.
10.3 No Liability For
- Indirect or consequential damages
- Lost income or opportunities
- Emotional distress
- Third-party claims
- Force majeure events
10.4 Insurance
We maintain professional indemnity insurance as required by law.
11. Online Services Terms
11.1 Video Consultation Requirements
You must have:
- Stable internet connection
- Working camera and microphone
- Private, quiet space
- Adequate lighting
- Compatible device (phone/laptop)
11.2 Online Limitations
- Physical examination limited
- Some treatments not possible remotely
- Technical issues may interrupt sessions
- May require in-clinic follow-up
11.3 Session Recording
- Sessions NOT recorded by default
- Recording requires mutual consent
- Patient may not record without permission
- Recordings are confidential if made
12. Termination of Services
12.1 We May Terminate If
- Patient provides false information
- Abusive or threatening behavior
- Non-payment of fees
- Violation of terms
- Illegal activities
12.2 Patient May Terminate
- Anytime by written notice
- Subject to refund policy
- Outstanding fees must be paid
- Medical records provided upon request
12.3 Effect of Termination
- Access to services ceased
- Payments already made non-refundable
- Medical records maintained as per law
- No ongoing obligations
13. Dispute Resolution
13.1 Informal Resolution
Before legal action, parties agree to:
- Direct communication - Discuss concerns
- Written complaint - Submit grievance
- Good faith negotiation - Attempt resolution
- 30-day resolution period
13.2 Mediation
If informal resolution fails:
- Engage neutral mediator
- Split mediation costs
- Binding only if agreed
- Confidential process
13.3 Legal Proceedings
If mediation fails:
- Proceed to court
- Jaipur jurisdiction only
- Indian laws apply
- Each party bears own costs (unless court orders)
14. Governing Law & Jurisdiction
14.1 Applicable Law
These terms are governed by:
- Laws of India
- Rajasthan State regulations
- Indian Medical Council guidelines
- Consumer Protection Act, 2019
14.2 Jurisdiction
- Exclusive jurisdiction: Courts of Jaipur, Rajasthan
- Legal venue: Jaipur only
- No forum shopping: Parties waive other jurisdictions
14.3 Language
- English version is authoritative
- Translations for convenience only
- In case of conflict, English prevails
15. Miscellaneous Provisions
15.1 Entire Agreement
These terms constitute the entire agreement and supersede all prior discussions or agreements.
15.2 Severability
If any provision is found invalid, remaining provisions remain in effect.
15.3 Waiver
Failure to enforce any right does not constitute waiver of that right.
15.4 Assignment
You may not transfer your rights. We may assign our rights to successors.
15.5 Force Majeure
We are not liable for delays due to:
- Natural disasters
- Government actions
- Pandemics or health emergencies
- War or civil unrest
- Technical failures beyond our control
15.6 Notices
Official notices sent to:
- Email: hello@c7physio.in
- Address: O-5, Hospital Road, C Scheme, Jaipur - 302004
16. Contact Information
16.1 Questions About Terms
C7Physio ClinicO-5, Hospital Road, C Scheme
Jaipur - 302004, Rajasthan, India
📞 Phone: +918756700567
📧 Email: hello@c7physio.in
🌐 Website: www.c7physio.in
Business Hours:Monday - Saturday: 9:00 AM - 7:00 PM
Sunday: Closed
16.2 Complaints & Grievances
Grievance Officer: Dr. Raj Maheshwari📧 Email: hello@c7physio.in
📞 Phone: +918756700567
⏱️ Response Time: Within 30 days
17. Acknowledgment
By using our services, you confirm that:- ✅ You have read these Terms & Conditions
- ✅ You understand and accept all provisions
- ✅ You agree to comply with these terms
- ✅ You have legal authority to enter this agreement
Related Policies:Last Reviewed: August 15, 2025Next Review Date: February 15, 2026Version: 2.0
These terms are effective immediately and supersede all previous versions.